Yearly Archives: 2020

What is a White Glove Service?

The Cambridge dictionary defines a white glove service as one ‘providing a very high level of service or involving a lot of care about small details’.

For many the term White Glove Service conjures up images of well dressed, well-spoken butlers and maître d’s. Why? Because these roles are synonymous with luxury experiences that provide or involve meticulous care, attention, or service. Taking this level of high service and applying it to the transportation industry results in a premium delivery service, with special attention to details, especially with fragile or very expensive items.

Why Choose a White Glove Transportation Service?

While many people today are concerned with speed, convenience and fulfilment, a White Glove Service offers you more than this; a complete transportation experience.

White Glove transportation services are used to deliver specialty goods including valuable, fragile and climate-sensitive items. From antiquities, aviation parts, laboratory & scientific equipment and pharmaceutical medicines right through to valuables such as fine art, paintings, sculptures, statues antiques and musical instruments. Pulleyn has a trusted, experienced and professional team who are experts at end-to-end handling of all kinds of movable goods.

Pulleyn’s team of drivers are fully trained by our management team in safe handling, GDP, internal standard operating procedures and more. They have many years’ experience with international driving laws. Our equipment is state-of-the-art, vehicles are spotless, checks are vigilant, our drivers are friendly and reception staff are welcoming.

So, whilst many logistics and delivery companies claim to handle shipments with the utmost care, it is the White Glove attitude that sets this special delivery service apart from the rest.

What Can you Expect from Pulleyn’s White Glove Transportation Service?                                                   

Packing

Moving and shipping specialty items can get very complicated, but our White Glove Service makes it easier. It offers special, customised packing of goods depending on their size, nature, value and fragility.

Packing is all about the preparation and we really know our job. The Pulleyn team are fully trained to pack whatever you’re transporting or storing with care and consideration. No matter what the request we are always willing to go that extra mile, we have packed it all and handled it with care.

Time Precision

We work with you to understand any specific delivery needs and arrange delivery at a tailored time-slot, making sure no package is left unattended at any time along its journey.

We have a TMS (Traffic Management System) via an online web platform, where you can book jobs, follow the progress of your deliveries, and run reports, all at your own convenience.

Real-Time Freight Tracking

Another key feature of White Glove Transportation is the transparency it offers to customers to track the progress of their delivery at every stage in transit. We ensure that your products are protected with multiple types of state-of-the-art security systems both within our storage facilities in Reading and on truck whilst  being transported. Our Delta WMS real time stock control (with customer access functionality) tracking systems ensure that your products are constantly monitored and safe.

Premium Customer Service

Our White Glove Service team are punctual, polite and well-dressed professionals who treat every customer alike and ensure only quality service.

We maintain an unrivalled reputation for providing uncompromisingly high standards of customer service and our tried, tested and trusted approach means that customers are provided with peace of mind as they can rely on us to be proactive and deliver each and every time.

As professionals we make the additional effort and care to offer a no-stress delivery and fulfilment experience to our customers. As a family run company, we have pride in our work and care for our service.

In a transportation business, where many companies may appear to provide a similar set of services, our white glove service ensures special care and a personalised experience.

In simple terms, it is a premium delivery service, marked with special attention to details, especially with items which require special handling with care during transportation.